Privacy Policy & GDPR

Black Diamond Kosmetics is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' and complying with the Privacy Act 1988, which has set clear standards and guidelines for the collection, access, storage and use of Personal Information which Black Diamond Kosmetics may obtain during the course of our business with you.


Black Diamond Kosmetics Pty Ltd welcomes the EU General Data Protection Regulation (GDPR) as an important step forward in streamlining data protection requirements across the EU. Black Diamond Kosmetics Pty Ltd will comply with applicable GDPR regulations as a data processor when they take effect on 25th May 2018. Similar to existing legal requirements, compliance with the GDPR requires a partnership between Black Diamond Kosmetics Pty Ltd and our customers in their use of our services. Black Diamond Kosmetics Pty Ltd will comply with the GDPR in the delivery of our service to our customers. We are also dedicated to helping our customers comply with the GDPR. We have analysed the requirements of the GDPR and are working to make enhancements to our products, contracts, and documentation to help support Black Diamond Kosmetics Pty Ltd and our customers’ compliance with the GDPR.

The Information We Collect From You:

In order to provide you with services, KOKO may ask for personal details such as your name, address, telephone number or e-mail address. Australian Privacy laws allow KOKO to collect Personal Information directly from individuals who choose to share this information if it is reasonable and practical to do so. Where Personal Information is collected about you from another source, KOKO will take reasonable steps to ensure that you are made aware of:

  • KOKO collecting Personal Information about you and how you can contact KOKO regarding the collection of such Personal Information;
  • How you can gain access to the Personal Information collected;
  • Why KOKO collected the Personal Information;
  • Who KOKO would usually disclose such Personal Information to and
  • Any law requiring KOKO to collect Personal Information and the main consequences (if any) for not providing all or part of the Personal Information as governed by that law.

You have no obligation to provide any information requested by KOKO however, KOKO may not be able to provide you with the services you require should the service depend on the collection of that information, particularly if the collection of that information is required by law. Furthermore, in providing us with your email address, and or personal information, or engaging in business with us in any way, you therefore confirm that you are 16 years of age or older, or have received consent from a legal guardian to do so.

How Your Information is Used

The Personal Information collected is generally used to provide you with relevant services. KOKO does not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. KOKO does not provide or sell Personal Information to other organisations; however, KOKO may disclose Personal Information to service providers in connection with providing its service to you. By providing your personal information to KOKO, you acknowledge and consent that:

  • KOKO may collect and use your personal information for the purpose disclosed to you;
  • You are authorised to provide such information to KOKO; and
  • That any information provided may be disclosed on a confidential basis to third party contractors, agents or to our suppliers relevant to providing the services offered to you.

Keeping Information Accurate and Up-to-date

KOKO takes all reasonable steps to ensure that all Personal Information held is accurate. You may contact KOKO at any time and ask for its correction if you feel that the Personal Information held about you is inaccurate or incomplete. Alternatively, you can also log into your KOKO account to manage and change any personal information at any time.

Keeping Information Secure

KOKO takes measures to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration. Personal Information may be stored in different ways (electronically and physically). KOKO uses security procedures to protect all Personal Information held. Internal access to and use of Personal Information within KOKO is limited in order to prevent misuse or unlawful disclosure of that Personal Information by others.

Privacy on the Internet

Dealing with KOKO Online

KOKO takes all reasonable steps to ensure that the Personal Information collected through its website is protected from unauthorised access, loss, misuse, disclosure or alteration. KOKO website has a number of electronic security systems in place to assist in protecting this information. All pages that require you to enter your Personal Information or payment details on our site use a minimum of 128 bit SSL encryption. 

KOKO uses internet “cookies” to assist in identifying users. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.

Your Personal Information

Upon your request KOKO will provide you with access to any of your Personal Information we hold (except in the limited circumstances recognised by South African Privacy laws). If you require access to your Personal Information, please contact KOKO direct. Proof of identity is required before such information will be provided.

Resolving Your Privacy Issues

If you have any issues you wish to communicate KOKO, or would like to discuss any issues about the Privacy Policy, please contact us by email with your issues or queries. 

What to do if you have a question or an issue

If you have any queries about this privacy policy, or if you have any issues you wish to raise with Black Diamond Kosmetics Pty Ltd about privacy, please contact us at:

The Privacy Officer
Black Diamond Kosmetics Pty Ltd
100 Dorries Drive, Simon's Town, Cape Town, South Africa, 7975



  1. Only one promotional code can be entered per order.  For this reason we will only accept and allow one discount code to be used at a time unless specified otherwise.